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Objectives

  • To reduce the number of errors in the delivery of services to the minimum level
  • To provide the service within very shortest time possible
  • To increase the conversion ratio of enquiry to business to 80% within 2 years
  • To increase the average productivity of staffs each year by 10%
  • To take customer feedback in order to improve customer satisfaction level
  • To reduce the number of complaints from customers
  • Reduce the number complaints with suppliers
  • To maintain the employee satisfaction at high level
  • To improve automation of business process
  • To improve the reporting process of deliverables
  • To keep the improvement opportunities open for execution
  • To carry out continual improvement plans and strategies for the staffs

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